+ PRIVACY
Snap Lighting has a firm commitment to privacy in accordance with the Commonwealth Privacy Act 1988, General Data Protection Regulation (GDPR) and other relevant laws, regulations and statutes. This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website (Site) or directly from you. Please read this Privacy Policy carefully. Please contact us if you have any questions. You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.
COLLECTION OF PERSONAL INFORMATION
Any personal information provided including name, email address, physical address, telephone numbers, etc, will be used for the purpose of facilitating your registration, facilitating your purchase, internal record keeping or for contacting you with your permission.We will only record your e-mail address if you send us an email, complete a survey or signup for the newsletter. It will only be used for the purpose for which you provide it, and will not be added to a mailing list unless you request that this be done. We will not disclose it without your consent.If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information for purposes including to provide our products and services to you, and as required by law. Where we disclose your personal information to third parties for these purposes, we ensure their privacy policies align with ours regarding handling of your personal information. Third parties include but are not limited to Alphabet Inc. (Google Drive, Gmail, Analytics, etc), MailChimp and SquareSpace.
COMPLAINTS ABOUT BREACH
If you believe that we have breached the Australian Privacy Principles or other relevant laws, regulations or statutes, and wish to make a complaint about that breach, please contact us at admin@snaplighting.com.au.
UNSUBSCRIBE
To unsubscribe from our e-mail database, or opt out of communications, please contact us at admin@snaplighting.com.au or follow the unsubscribe link on newsletter emails.
EXTERNAL LINKS
This site contains links to other sites. Snap Lighting is not responsible for the privacy practices or the content of such web sites.
Cookies, google analytics and facebook pixel tracking
This site uses Google Analytics and Facebook Pixels to track anonymous user activity.
Our website places a cookie on the hard drive of your computer. A "cookie" is a file which allows us to track and target the interests of users.
Cookies are used to analyse your use of our website and to serve ads when you visit our website. The information we collect and share with third parties through cookies is aggregated and therefore anonymous (it does not include personal information which could identify you). The information may be used to serve you ads in relation to our products when you visit our website and third party websites.
While we recommend that users enable cookies on their browsers in order to enjoy all the features of our website, the decision remains in the hands of the individual. Most browsers allow you to control management of cookies, this will be different depending on each user's PC - refer to your browser help menu for further information.
GOOGLE ANALYTICS
Our website uses third party cookies from Google Analytics for Display Advertisers, including the following features:
Google Analytics Demographics and Interest Reporting - which gives us insight into behaviour information relating to visitor age, gender and interests on an anonymous and aggregate level. This will help us to understand browsing behaviour to give you a better experience whilst visiting our sites.
You can access information about Google's Privacy Policy here.
If you choose you can opt-out of Google Analytics cookies by using Google's opt-out tool or other similar tools available.
FACEBOOK PIXEL
We use technologies, such as Facebook Pixel, to customise content and advertising, to provide social media features, and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.
If you would like to learn more or control Facebook's use of cookies please see Facebook's Cookie Policy.
+ RETURNS
Love it or your money back!
Snap Lighting offers a full refund or exchange for change of mind purchases within a 30-day period with proof of purchase.
- All Products must be returned in original packaging and in a resalable condition.
- The Customer is responsible for the return freight costs.
- A credit/refund will only be issued once the Product(s) has been inspected on return and the Company determines it is fit for resale.
- Snap Lighting Universal Sockets that have been installed cannot be returned for a change of mind refund/exchange.
For our official returns policy you can download our Terms and Conditions here
+ WARRANTIES
All Products have a 12 month warranty from the original purchase time.
- During the warranty period, if there is a breakdown or failure of the Product(s) resulting from regular use or an unforeseen fault inherent in the Product(s) the Customer shall notify the Company immediately for the appropriate action to be taken.
- If requested by the Company, evidence from the Customer proving the fault was not caused by misuse or other Customer action or inaction must be provided to qualify for repair, replacement or refund.
- A credit/refund will only be issued once the Product(s) has been inspected on return and the Company determines that the fault occurred in regular use or by inherent Product(s) fault and not from the actions or inaction of the Customer.
For our official warranty policy you can download our Terms and Conditions here
+ SHIPPING
We use 100% carbon neutral shipping - Sendle.com
USE CODE ‘FREESHIP’ FOR FREE SHIPPING WHEN YOU SPEND OVER $200.
Otherwise $15 flat rate Australia wide, and $40 flat rate New Zealand wide applies.
- Snap Lighting currently only ships to Australian and New Zealand addresses.
- Orders will be processed within 3-5 business days (excluding "special orders" as marked). If there is an issue fulfilling your order (delays, etc), we will contact you within this period.
- Shipping times vary depending on the destination.
- Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.
- The couriers or postal services nominated by the Company will deliver Products during local business hours (9am to 5pm, Monday to Friday).
- The Company is not responsible for the delivery times of Products. The Company shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.
- Multiple items may not be packaged individually. Where possible items will be packaged together using environmentally sustainable and/or repurposed packaging materials to reduce environmental impact.
For our official shipping policy you can download our Terms and Conditions here
+ TERMS AND CONDITIONS
You can download our Terms and Conditions here